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Why can`t I log into my account?

The basic steps to log into your PIQUO account are:

1. Open a browser window.
2. Go to http://piquo.com
3. Enter your username and password.
4. Click the login button.

If you cannot log in:

1. Make sure that both the Caps Lock and Num Lock keys are turned off on your keyboard when you enter your password, because passwords are case sensitive.
2. Make sure cookies are enabled and not blocked in your browser settings. After you verify that cookies are enabled, try clearing all cookies.
3. Clear your cache.
4. Reset your password, and attempt to log into the account again.

If you still cannot log in, consider or check the following:

1. Have you ever been able to log in to PIQUO from this computer or using this browser?
2. Have you changed any security settings on your computer recently or added any browser extensions?
3. Do your firewalls and anti-virus software allow piquo.com?
4. Is your browser security setting "medium"? See the Help provided with your browser for details on viewing and/or changing the current security level.
5. Run an anti-spyware program, like the free download AdAware, and check that any pop-up ad-blocking software you have is not interfering with access to the PIQUO site.
6. Make sure your AOL proxy servers are set up correctly (normal sessions do not always work right). To fix: AOL: settings → essentials → Internet options → privacy ... drag the bar to the bottom to where it says accept all cookies.

How do I retrieve my account information?

See the following topics for help retrieving your account information:

I forgot my password or username

Important! You must have either the username or registered email address to access your PIQUO account.

Enter your username on the log in page. If you have forgotten your password, click the "Forgot your password" link to reset the password. An email will be sent to the registered address with a link to complete the password reset.

If you do not see a response to your password reset request in your Inbox, be sure to check your junk, spam, or bulk folders. To ensure that email from PIQUO does not get sent to your junk, spam, or bulk folders, add piquo.com to your safe list. After you add PIQUO to your safe list, try to reset your password again.

If you no longer have access to the email you registered with or you do not receive the username/password email after 30 minutes, send an email to support@piquo.com, and provide additional information so that we can assist you. Be sure to include the exact steps you followed, any error messages you may see, and the operating system and Internet browser you are using.

Note: If you registered on your mobile device, used a valid email address, and do not have access to your email on your mobile or do not have a personal computer, you need to use a public computer (e.g., at the library) to access your email and click the link.

I don`t remember, or don`t have access to, the email address I registered with.

If you cannot reset your password using the Reset Password process, you must provide us with more details about your PIQUO account. If the information you provide matches the registration information that PIQUO has on record for the account, we will update the registered email address so that you can reset the password.

Make sure you contact PIQUO support from the email address that you want to use for the account. The email address that you use to contact PIQUO support cannot already be registered to another PIQUO account.

Send us an email support@piquo.com, and answer as many of the following questions as you can:

1. What is your PIQUO username?
2. What email address is currently registered with the account? (If you are unsure, please list all possibilities)
3. Approximately when was the account registered (year and month)?
4. What is the first and last name registered with the account?
5. What is the account owner`s date of birth?
6. What country were you in when you registered?
7. Is the account a Free or Pro account?
8. Provide a detailed description of one or two images from the account.

Note: We do not guarantee that we can recover the account for you. If you cannot provide the details you provided when you created the account, or you used fictitious information to fill out the registration page, our ability to help you regain access to the account will be limited.

Why can`t I upload to my account?

Troubleshooting Upload Issues

You may occasionally have trouble uploading your images to PIQUO.

Images take forever to upload or never upload

There are many things that can affect your ability to successfully upload images into your PIQUO account. The following suggestions may help:

1. Clear your browser`s cache.
2. Make sure that the image file is one of the PIQUO supported types and is within the size limitations.
3. Reboot your computer, your modem, and your router. These devices sometimes contain internal memory that needs to be flushed to allow you to successfully upload new content.
4. Make sure your account is not at the upper limit for disk space. If it is, you may not be able to upload any images until you delete some of the current images. There must be enough space in your account for the full image size of the new image

If you cannot resolve the situation, send an email to support@piquo.com, and provide additional information so that we can assist you. Be sure to include the exact steps you followed, any error messages you may see, and the operating system and Internet browser you are using.

Half of my uploaded image is grey

Half an image can occur when an image did not finish uploading or timed out midway through the upload. Delete the image and try uploading it again. Check your upload options to minimize image resizing.

The image is distorted after upload

There are a number of reasons why an image may appear distorted after it has been uploaded to your PIQUO account. Two of the most common are:

1. The image is resized on upload. Resizing sometimes introduces distortion, pixilation, or fuzziness. We suggest you resize your content before you upload to maintain the highest quality and the desired display size. You can use any graphics program to resize.
2. You or your Internet Provider may have an accelerator on your account which compresses images to allow you to upload faster. If you have an accelerator, disable it and try uploading the image again. If necessary, check the documentation from your Internet Provider or your accelerator program to determine how to modify settings.

How do I change my password?

Change Your Password

Important! Do not share your password; keep it safe.

1. Log into your PIQUO account.
2. Click on Settings, (top right), and choose Password.
3. Enter your Current Password, your New Password, and a confirmation of your new password.
   Note: Your password should be between 6-11 characters in length, should use both letters and numbers. The more complex your password is, the more secure it will be!
4. Click Save. If you do not click Save, your changes are discarded.

Can PIQUO restore my deleted images?

*Restore My Deleted Images.

PIQUO does not retain deleted images. If your images were deleted by someone else who has your password, please change your password immediately to avoid any further unauthorized access.

If images were deleted and you recently viewed it, there is a chance that it is still in your computer`s cache.

Why did PIQUO delete my images?

PIQUO deleted my images.

PIQUO reserves the right, in its sole discretion, to reject, refuse to post or remove any posting (including, without limitation, descriptions, comments, or images) by you, or to deny, restrict, suspend, or terminate your access to all or any part of the PIQUO Services at any time, for any or no reason, with or without prior notice or explanation, and without liability. PIQUO expressly reserves the right to remove any or all of your images, account and profile and/or to deny, restrict, suspend, or terminate your access to all or any part of the PIQUO Services if PIQUO determines, in its sole discretion, that you have violated this Agreement or pose a threat to PIQUO and/or its Users.

If PIQUO deletes an image item that violates our Terms of Use, the image is replaced with a Terms of Use violation icon. If you have any questions about images that have been deleted, contact lawenforcement@piquo.com.

If you believe someone else has access to your account and has deleted your images, change your password immediately.

Why am I having problems accessing & using PIQUO?

I`m having trouble accessing & using PIQUO.

Many things, such as the settings on your local computer, your Internet Service Provider (ISP), Internet routing problems, or problems at the destination website, can limit connectivity to any website on the Internet. Some things can cause intermittent problems and some can be persistent.

On PIQUO, you may see:

1. Blank screens.
2. Browser time outs.
3. Linked content not viewable where linked off of PIQUO.

Try the following to help determine the source of your problem:

1. Clear your browser`s cache and cookies.
2. Reboot your modem, router, and computer.
3. Check with your ISP to see if they are experiencing problems.
4. Flush your computer`s Domain Name System (DNS).

After you try the preceding suggestions, attempt to log into and use your PIQUO account again. If the problems persist, send an email to support@piquo.com, and provide a detailed description of the problem. Be sure to include details about any steps you have already attempted.

How do I follow someone?

Just use PIQUO Search to find the person you know and then click on the "Start Following" button to the right of their profile photo.

How do I stop following someone?

If you would like to remove a person from your followings, navigate to the person`s profile and click the "Stop Following" button to the right of their profile photo. You can repeat the following process if you wish to follow this person again.

How can I search for someone who isn`t in any of my networks?

PIQUO search allows you to search for anyone on the site, including people in other networks. From the Search page, just type the individual`s name into the search field. Once the results have been generated go to their profile and then click on the "Start Following" button to the right of their profile photo.

Why can`t I find someone in a search?

If you can`t find a friend in search, there may be a few reasons for this:

1. The person you are looking for might not be on PIQUO yet. Send them an Invite.
2. Make sure to utilize the "People" search and that you are not on the "*Photo*" search.
3. The person may not have registered with their real first and last name.

I get an error using the account activation link.

Please follow the steps below to resolve this issue.

1. First, try logging in (with the email address you signed up with).
2. If you are unable to log in, please copy and paste the full URL (web address) of the link that you received in the account activation email into your browser.
3. If you`re still having trouble after the above steps, click here.

My account activation email doesn`t arrive.

Please follow the steps below to resolve this issue:

1. Check your email application`s spam or junk folder or filter. Please be aware that some emails may be blocked by your ISP (Internet Service Provider).
2. Check that you`re trying to log in from the exact email address you registered with. A common error is registering with an incorrect email domain (e.g., @comcast.com is not the same as @comcast.net). In addition, keep in mind that email addresses never begin with a "www" prefix.

If you`re still having trouble after the above steps, please click here.

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